The reservation is made either electronically, by filling in the contact form of the site or by phone. Reservations within 48 hours are made only by phone. In case of an online request, a reservation confirmation must be made by TOPRENTAL.
All reservations are made for a car category and not for a specific model.
DRIVER’S AGE must have reached the age of 18 and not have exceeded 75 years and there is no extra charge
The driver must hold a driving license.
Driving must have been issued by a European Union country. In the case of a third country, the driver must hold an International Driving License, which must be accompanied by the driving license of his country.
The Driver’s License, Passport or ID card must be genuine. Faxes or photocopies are not accepted.
The vehicle will have to be returned with the same amount of fuel that it had at the time of its receipt. Otherwise the customer will be charged for its re-feeding. No refund is made for unused fuel.
PICK UP – DROP OF
The car is delivered and picked up free of charge at toprental’s headquarters, at Macedonia airport, at OSE at KTEL and at the port daily 24 hours a day.Pick-up or delivery outside of hours is not charged.In reservations over 10 days there is the possibility upon request to deliver the vehicle within the city free of charge.
PAYMENT is made at the beginning of the lease by cash or credit card. In case of extension of the lease, payment is made upon request.
Km on reservations over 3 days are free. For reservations up to 3 days the free kilometers are 150 per day. The extra kilometers are charged with 0.10/km plus VAT.
There is no charge for a second driver.
Available only after reservation. The first child seat is provided free of charge. The extras are charged with 1 €/day. For safety reasons the child chairs are tied by the parent.
Available only after booking . Snow chains are provided free of charge. They are charged only if used. The amount of the possible charge ranges from 15 to 30 €, depending on the dimensions of the tyre.
Available only after a reservation. The charge for GPS supply is 3€ per day with a minimum charge of 10€ and a maximum of 60€.
EXIT OF CARS OUTSIDE THE BORDERS
THE exit of the car outside the borders can be done only after an agreement with TOPRENTAL.
TRANSPORTATION OF A CAR BY BOAT
Only with the prior written approval of TOPRENTAL. Any damages that will be caused to the rental car during its transportation by boat and during its stay at the port are not covered by any insurance.
The additions and any other consequences of traffic violations bear down on entirely and exclusively the renter, who is obliged to pay them to the respective services.
THE Lessee should inform TOPRENTAL of any extension of the lease at least two days before its expiration. This is accepted if there is availability and the payment is made upon request. If the car is not returned on the day and time specified in the rental agreement, TOPRENTAL picks up the car from the location where it is located and any costs bear down upon entirely the lessee. If the vehicle is returned earlier than the agreed time, the rent is not refunded.
DAMAGES – ACCIDENTS
In case of damage or accident, the lessee is obliged to immediately inform TOPRENTAL, otherwise no damage is recognized and burdens the lessee entirely even if the lessee has chosen full coverage. The replacement of the car is made at toprental’s headquarters within 48 hours for the period from 15/9 to 14/6 and 72 hours for the period from 15/6 to 14/9.
- 24-hour roadside assistance
- 24-hour telephone service
- Replacement of a car in case of damage.
- Unlimited kilometers
1.MIXED INSURANCE WITH PARTIAL LIABILITY OF DAMAGES
THE participation in case of an accident is :
-750€ for all car categories
In the above participation vat is not included, 24%
TOPRENTAL does not keep any guarantee.
2.MIXED INSURANCE WITHOUT PARTICIPATION
The renter is exempt from the above participation for the restoration of damages to the car if at the beginning of the lease he chooses the mixed insurance without participation.
The charge for the single-entry comprehensive insurance is per day:
5€ for categories B, C
7€ for categories D
The above insurances do not cover damages to the underside of the car, tires, rims, crystals, the interior of the car (burning of seats, breaking or losing a car part as well as the loss of keys.
The renter can choose extra insurance for the crystals and wheels with charge per day:
5€ for all categories
No insurance is provided
– to a driver who is not listed in the rental agreement
– to a driver who is under the influence of intoxication
– for driving off paved roads
During the lease, TOPRENTAL has at its disposal all the details of the lessee, which may be used in any case the lessee violates the terms of this agreement.